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	<title>TroubleShooter &#187; IT Industry</title>
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	<link>http://www.colin-beveridge.com</link>
	<description>joined-up management for a joined-up world ™ by Colin Beveridge</description>
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		<title>The Capstans of Industry</title>
		<link>http://www.colin-beveridge.com/index.php/the-capstans-of-industry/</link>
		<comments>http://www.colin-beveridge.com/index.php/the-capstans-of-industry/#comments</comments>
		<pubDate>Sat, 10 Dec 2011 11:13:50 +0000</pubDate>
		<dc:creator>Colin Beveridge</dc:creator>
				<category><![CDATA[Bonfire Evidence]]></category>
		<category><![CDATA[Integrity]]></category>
		<category><![CDATA[IT Industry]]></category>
		<category><![CDATA[Performance]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[estimating]]></category>
		<category><![CDATA[estimation]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[project]]></category>
		<category><![CDATA[project management]]></category>
		<category><![CDATA[resource management]]></category>

		<guid isPermaLink="false">http://www.colin-beveridge.com/?p=5670</guid>
		<description><![CDATA[<p>Anybody got a spare fag packet? I’m collecting them for a friend who is running a government project planning seminar next week and we need at least one packet between two so that each delegate can get the full, hands-on, scribbling experience.</p> <p>I suppose we could use split beer mats, but I am more of a traditionalist when it comes <a href="http://www.colin-beveridge.com/index.php/the-capstans-of-industry/">Continue reading article &#187;</a>
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			<content:encoded><![CDATA[<p>Anybody got a spare fag packet? I’m collecting them for a friend who is running a government project planning seminar next week and we need at least one packet between two so that each delegate can get the full, hands-on, scribbling experience.</p>
<p>I suppose we could use split beer mats, but I am more of a traditionalist when it comes to materials. You just can’t beat the back of a Capstan Full Strength packet when you are scoping out a multimillion IT spend.<br />
<img src="http://www.colin-beveridge.com/wp-content/uploads/2011/12/fagpacketsbysludgegulper-300x217.jpg" alt="Picture credit: sludgegulper on Flickr" title="fagpacketsbysludgegulper" width="300" height="217" class="alignright size-medium wp-image-5678" /><br />
And, it seems, I am not the only traditionalist, if you look at the proceedings of the House of Commons Public Accounts Committee, which recently* challenged Peter Gershon, former OGC Chief executive, over his concerns about major projects that seemed to have been planned on the back of cigarette packets.</p>
<p>Of course, Mr Gershon’s comments in an earlier speech were probably made for dramatic effect, rather than as a matter of record. But you never know.</p>
<p>We may well find in another 40 years or so that we see a whole raft of declassified fag packets made available for public scrutiny. Future technologists will examine their cryptic hieroglyphics, desperate for clues and insights into why government computing in the early 21st century cost so much and took so long.</p>
<p>Perhaps one day the British Museum will juxtapose a grubby Silk Cut carton alongside the Rosetta Stone of ancient Egypt and we will all marvel at the quantum leap in world knowledge derived from these apparently disparate artefacts.</p>
<p>An amusing prospect indeed. But with a serious undertone because in my experience some of the best IT management ideas have been those that were hastily scribbled on fag packets, beer mats and table napkins.</p>
<p>Very often our most incisive and decisive plans can be scribbled on ephemeral objects, such as whiteboards and flip-charts, only to lose their intellectual strength and integrity when transposed to a more formal medium for presentation to others.</p>
<p>I don’t know any IT director who would feel comfortable laying out a strategic plan to the board while clutching a crumpled fag packet or a soggy beer mat. It would be like walking naked down a crowded street so we instinctively reach for our high-tech comfort blankets: powerpoint and colour laserprints, to sell our idea “properly&#8221;.</p>
<p>And yet the original scribbled notes are probably the most valuable view of the plan because they were conceived in innocence, before being translated and traduced for the intended audience. Too often we will dilute and disguise a concept during translation from the fag packet to the board pack, in the hope that we will gain stakeholder acceptance, sometimes at great cost to project integrity.</p>
<p>Too often, I have seen excellent first-cut project plans that have been doctored to produce politically acceptable outcomes, at least in terms of cost and timescale, by injudiciously tweaking resource estimates until budget and calendar objectives are met, rather than by de-scoping activities and deliverables.</p>
<p>It’s no wonder then that so many projects subsequently over-run some or all of the three key measures of cost, time and quality; because we have compromised our original, and probably most accurate, vision of the task and the effort to achieve.</p>
<p>Perhaps we should get cigarette manufacturers to put a suitably large warning message on their packets. Something like: “Cutting project resource estimates without descoping activities can seriously damage your project…”</p>
<blockquote><p>Don&#8217;t knock the ideas scribbled on the back of cigarette packets. That&#8217;s when they&#8217;re at their freshest, and start to dull from the moment they are translated to the flipchart or Powerpoint presentation. <img src='http://www.colin-beveridge.com/wp-includes/images/smilies/icon_mrgreen.gif' alt=':mrgreen:' class='wp-smiley' />  </p></blockquote>
<p><strong>[*I wrote this article in May 2004 but the principles remain valid]</strong></p>
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		<title>Console generations do not compute?</title>
		<link>http://www.colin-beveridge.com/index.php/console-generations-do-not-compute/</link>
		<comments>http://www.colin-beveridge.com/index.php/console-generations-do-not-compute/#comments</comments>
		<pubDate>Sun, 06 Nov 2011 12:11:05 +0000</pubDate>
		<dc:creator>Colin Beveridge</dc:creator>
				<category><![CDATA[40 seconds]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Inspirations]]></category>
		<category><![CDATA[IT Industry]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Talent]]></category>
		<category><![CDATA[computing]]></category>
		<category><![CDATA[skills]]></category>

		<guid isPermaLink="false">http://www.colin-beveridge.com/?p=5631</guid>
		<description><![CDATA[<p>Here&#8217;s an interesting paradox: as the use of computers has grown, the number of youngsters wanting to study them has fallen. This is leading serious [academic and political] concern about the loss of technology skills and future capability.</p> <p>I have heard much talk recently about the apparent difficulty of attracting young people to computing. Some of the UK commentators hark <a href="http://www.colin-beveridge.com/index.php/console-generations-do-not-compute/">Continue reading article &#187;</a>
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</ul>]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s an interesting paradox: as the use of computers has grown, the number of youngsters wanting to study them has fallen. This is leading serious [academic and political] concern about the loss of technology skills and future capability.</p>
<p>I have heard much talk recently about the apparent difficulty of attracting young people to computing. Some of the UK commentators hark back to the early 1980s, the heyday of the ubiquitous micro computers, such as the BBC Micro and Clive Sinclair&#8217;s budget computers (ZX80/81 and Spectrum).<img src="http://www.colin-beveridge.com/wp-content/uploads/2011/11/300px-BBC_Micro_Front_Restored.jpg" alt="" title="BBC Micro" width="300" height="214" class="alignright size-full wp-image-5632" /></p>
<p>The Micro generation of the early &#8217;80s were keen to make computers do things, their boxes had to be programmed and the kids soon picked up the skills and the principles involved. </p>
<p>No wonder then that our schools responded to the technology bow-wave and brought computing to the classroom. The kit was there and the kids were there.</p>
<p>Thirty years on, though, the DIY micro has long since given way to the games console &#8211; plug-and-play devices which need no understanding of, or technical facility with, the technology. </p>
<p>So we have successive &#8216;Console&#8217; generations who just like playing games and are less likely to want to know about making computers do things, apart from achieving a higher score, a higher level or perhaps an even quicker cheat.</p>
<blockquote><p>If we really want to get back to fostering computing skills from an early age, we don&#8217;t need another games console. We need a ZX80 or BBC Micro for the 21st Century <img src='http://www.colin-beveridge.com/wp-includes/images/smilies/icon_mrgreen.gif' alt=':mrgreen:' class='wp-smiley' />  </p></blockquote>
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		<title>Cost of Government IT is a smoke-screen</title>
		<link>http://www.colin-beveridge.com/index.php/cost-of-government-it-is-a-smoke-screen/</link>
		<comments>http://www.colin-beveridge.com/index.php/cost-of-government-it-is-a-smoke-screen/#comments</comments>
		<pubDate>Thu, 28 Jul 2011 09:46:41 +0000</pubDate>
		<dc:creator>Colin Beveridge</dc:creator>
				<category><![CDATA[Bonfire Evidence]]></category>
		<category><![CDATA[IT Industry]]></category>
		<category><![CDATA[Paradigm Shift]]></category>
		<category><![CDATA[Perspective]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[bonfire]]></category>
		<category><![CDATA[government]]></category>
		<category><![CDATA[IT cost]]></category>
		<category><![CDATA[policy]]></category>

		<guid isPermaLink="false">http://www.colin-beveridge.com/?p=5501</guid>
		<description><![CDATA[<p>Media flurry about Government IT is simply an unhelpful smokescreen, the focus on high unit costs and poor procurement disguises fundamental issues: policy and lack of effective systems strategy.</p> <p>The cost of Government IT is not just about poor procurement, or even poor in-house IT skills (which I dispute).</p> <p>In my view, the fundamental problem is twofold.Firstly there is an <a href="http://www.colin-beveridge.com/index.php/cost-of-government-it-is-a-smoke-screen/">Continue reading article &#187;</a>
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</ul>]]></description>
			<content:encoded><![CDATA[<p>Media flurry about Government IT is simply an unhelpful smokescreen, the focus on high unit costs and poor procurement disguises fundamental issues: policy and lack of effective systems strategy.<span id="more-5501"></span><a href="http://www.colin-beveridge.com/index.php/services/troubleshooting/"><img class="alignright size-full wp-image-274" title="get help" src="http://www.colin-beveridge.com/wp-content/uploads/2008/09/burningproblems.jpg" alt="Problems? Get help" width="160" height="160" /></a></p>
<p>The cost of Government IT is not just about poor procurement, or even poor in-house IT skills (which I dispute).</p>
<p>In my view, the fundamental problem is twofold.Firstly there is an outdated focus on IT; secondly political policy is intrinsically dynamic and this characteristic is frustrated by the lack of a proper Systems strategy for effective policy implementation.</p>
<p>Until these two factors are addressed, the Cinderella of Government IT will always be accompanied by two ugly sisters: unexpected cost and disappointment.</p>
<p>The Public Accounts Committee of the UK Parliament has recently drawn attention to the sorry state of Government IT. This is long overdue awareness, for those of us who have been shouting about the issues for many, many years.</p>
<blockquote><p>The Trillion Dollar Bonfire burns unabated &#8211; and occasionally a few wisps of smoke cloud the media horizon! <img src='http://www.colin-beveridge.com/wp-includes/images/smilies/icon_mrgreen.gif' alt=':mrgreen:' class='wp-smiley' /> </p></blockquote>
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		<title>Perfect Pitch</title>
		<link>http://www.colin-beveridge.com/index.php/perfect-pitch/</link>
		<comments>http://www.colin-beveridge.com/index.php/perfect-pitch/#comments</comments>
		<pubDate>Fri, 24 Jun 2011 09:31:42 +0000</pubDate>
		<dc:creator>Colin Beveridge</dc:creator>
				<category><![CDATA[IT Industry]]></category>
		<category><![CDATA[Performance]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business case]]></category>
		<category><![CDATA[investment]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[pitch]]></category>
		<category><![CDATA[proposal]]></category>
		<category><![CDATA[Risk]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://www.colin-beveridge.com/?p=5400</guid>
		<description><![CDATA[<p>Want more business investment for your IT budget? Here are six quick tips to increase your chances of bringing in more business funding for the IT department.</p> <p>An IT investment proposal has to address fundamental business issues:</p> What do we get out of it? How does it support our business strategy? Does the business case really stand up? Can we <a href="http://www.colin-beveridge.com/index.php/perfect-pitch/">Continue reading article &#187;</a>
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			<content:encoded><![CDATA[<p>Want more business investment for your IT budget? Here are six quick tips to increase your chances of bringing in more business funding for the IT department.</p>
<p><span id="more-5400"></span><img src="http://www.colin-beveridge.com/wp-content/uploads/2010/11/violinbyrkhawaii_small.jpg" alt="violin by rkhawaii on flickr" title="violin by rkhawaii on flickr" width="240" height="159" class="alignright size-full wp-image-4722" />An IT investment proposal has to address fundamental business issues:</p>
<li>What do we get out of it?</li>
<li>How does it support our business strategy?</li>
<li>Does the business case really stand up?</li>
<li>Can we afford it?</li>
<li>What is the risk profile/ mitigation strategy?</li>
<li>What happens if we don’t do this?</li>
<p>Deal with these questions adequately in every technology presentation and the business budget-holders will have increased confidence in the IT function to deliver the promise. </p>
<blockquote><p>Do they need, or want, to know what sort of widgets you will use to make it all work? Probably not, they just want to know that the business will genuinely benefit. <img src='http://www.colin-beveridge.com/wp-includes/images/smilies/icon_mrgreen.gif' alt=':mrgreen:' class='wp-smiley' />  </p></blockquote>
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