Playing the game well

Picture credit: SF Steve

I had such great feedback to the Strategist Beware piece the other week and your responses made me think a little bit more about the chess metaphor.

Chess is a game with clearly defined rules and roles for the pieces and their movement. The Chess player needs to understand these and also needs good strategic Continue reading article »

customer lip service

Picture credit: jenny downing

Will the financial crisis change supplier attitudes towards “valued” customers?

For years, we have been regaled by suppliers and providers with gushingly reassuring messages, such as “We really value your custom” and “your call is important to us.”

Often these are only half-truths because the former message is likely shorthand for: “We really value your Continue reading article »

how often do big hitters strike out?

Picture credit: mamjodh

Do the big names in a field really deliver consistently great results, or would their clients be better advised to employ their lesser-known competitors?

Continue reading article »

Social networking fatigue

Picture credit: MichaelMarlatt

It will be interesting to see how things pan out, as users reach the point of networking fatigue.

Sooner or later, we will have a way of storing our contact information once and connecting it to our chosen networks. I realise that there are initiatives in this area but they can’t solidify soon enough for me.

Continue reading article »

The writing on the wall

People will tell you that if you are too close to a problem, you should just step back and take a look from a different angle.

Sometimes though that is not enough; for some problems objective distance is impossible for stakeholders so you really need someone else to look at your situation and tell you their perspective.

It takes maturity Continue reading article »

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