No credit for universal obsolescence

29th April 2013 and the UK Government launches the ‘pathfinder’ phase of a flagship policy (Universal Credit) which ‘enables’ online claims for consolidated social benefits. The main roll-out is scheduled to follow in October.

There were serious fears that the new service would present problems for computer users with up-to-date browser software. These fears, which have apparently been allayed by the Department for Work and Pensions, were based on current technology support issues with some of the current benefit systems (see below)

But, in the meantime, those outside the pilot geography for Universal Credit will have to continue using the current online benefits systems.

Some of those current systems, such as claims for Attendance Allowance and Disability Living Allowance, have serious obsolescence issues. For example:

“The service was designed to work with the following operating systems and browsers. Many of these are no longer available.

Microsoft Windows 98:

  • Internet Explorer versions 5.0.1, 5.5 and 6.0
  • Netscape 7.2

Microsoft Windows ME

  • Internet Explorer version 5.5 and 6.0
  • Netscape 7.2

Microsoft Windows 2000

  • Internet Explorer version 5.0.1, 5.5 and 6.0
  • Netscape 7.2
  • Firefox 1.0.3
  • Mozilla 1.7.7

Microsoft Windows XP

  • Internet Explorer 6.0
  • Netscape 7.2
  • Firefox1.0.3
  • Mozilla 1.7.7″

:mrgreen: the Government spends massive amounts on systems but these often lead to unexpected cost and disappointment. Why?

  • Graham McDermott

    Pretty appaling when you consider also that statcounter.com suggests that just over 50% of users in the UK use Chrome or Safari, and while many may have a fallback to whatever IE version I suspect most gave up on 6.0 many moons ago. http://gs.statcounter.com/#browser-eu-daily-20130330-20130428-map

  • Bob

    This has nothing to do with Universal Credit though.

  • Red Hanley

    Facebook doesn’t work on these either.