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Picture credit: sparkypics Do IT professionals have adequate people skills to do their job properly? The typical IT department is a tremendous vantage point from which to observe the big beasts of the corporate savannahs, constantly locked in ritual combat with each other. But, of course, we are not simply innocent bystanders on a safari. We are the people Continue reading article » Building a Senior Management Team is as easy as ABC, so long as that doesn’t stand for Antony, Brutus and Cassius! You can usually judge a good director by the strength and quality of their direct reports, especially once the director has been in post for more than twelve months. By then the “Number One” should have shaped the Continue reading article » We seem to have Freedom of Information Laws and a Freedom from Information culture. Information is created by people attributing meaning to data, within context and perspective; thus root data can easily spawn an infinite variety of information, due to the divergence and complexity of the people and attributed meanings employed in the information creation process. Nevertheless, despite the Continue reading article » BT Global Services are a major provider of outsourced IT services for thousands of businesses in the UK; customers doubtless reassured by their perception of BT as a big player. But is that customer confidence so well placed for the future? Who will be the weakest link now that BT are outsourcing much of their “routine” services and extending the service delivery Continue reading article » The communications regulator (OFCOM) has introduced a new voluntary code of practice for broadband service providers, asking them to declare realistic (actual) speed performance for their customer connections. About time too, some of the major broadband providers have ignored serious customer disappointment for far too long. Huge discrepancies between advertised and achieved broadband speeds are a disgrace, cheating customers by charging way over the Continue reading article » |
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