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We seem to have Freedom of Information Laws and a Freedom from Information culture. Information is created by people attributing meaning to data, within context and perspective; thus root data can easily spawn an infinite variety of information, due to the divergence and complexity of the people and attributed meanings employed in the information creation process. Nevertheless, despite the Continue reading article » The Sunday Times reports today (27th July) that HMRC is to write off £2.8 billion as a consequence of problems with a computer system. So that’s another 5.5 billion dollars thrown on the Trillion Dollar Bonfire, without so much as a blink of an eye. According to the newspaper, the latest HMRC accounts apparently show a further planned write-off Continue reading article » BT Global Services are a major provider of outsourced IT services for thousands of businesses in the UK; customers doubtless reassured by their perception of BT as a big player. But is that customer confidence so well placed for the future? Who will be the weakest link now that BT are outsourcing much of their “routine” services and extending the service delivery Continue reading article » I sometimes wonder if anyone has bothered to research Tolkien puns on the web. There may already be learned tomes aplenty on just that topic, or there may be precious few, my precious. I digress. The ping in question is, of course, ping.fm – “a simple service that allows you to post to multiple social networks with a single Continue reading article » Broadband provider VirginMedia are sending snotty letters to “illegal” music downloaders and may clap these dastardly “pirates” in irons if they don’t buckle down and pay attention to Cap’n Branson and his crew.
Notwithstanding the legalities, technicalities and niceties of the scenario, I feel that the policy clearly illustrates the strange prioritisation of customer service issues at VirginMedia. |
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